Grecotel Creta Palace

We were upgraded to a suite, and the room was amazing. The location, the beach, the bar at the beach, the restaurant and the breakfast buffet.

Everything was just excellent! Perfect service, chill out bars and delicious restaurants. We have tried also buffet which was very high quality. Nice atmosphere for couples and families as well. The grecoland for kids is a big highlight.

Really pleased with the staff - everyone was helpful, friendly, courteous, and responded quickly to requests. Location was fine - easy access to the beach, Beach bar was very good Good facilities, great little shops on site including a mini market Wonderful breakfasts, although the queue for the fresh egg station took 15-20 mins twice Very clean everywhere, very well looked after, good maintenance and condition.

We really liked that the hotel was large enough but still compact — everything was within walking distance without being tiring. Unexpectedly, there was also a lunch buffet and snacks included for kids, which made things so much easier for us. The room was very spacious and the bed was incredibly comfortable. We also really enjoyed the beach and the beach bar; the area was wide and never felt crowded.

The hospitality and all the staff were amazing. A beautiful resort that is kept impeccably clean. A big thank you to the lovely front desk manager and Nikos, the Assistant General Manager who personally upgraded us to a garden villa with pool..a surprising and very gracious offer. We could not have had a better finish to our holiday. Everyone is so nice and welcoming at all levels from managers to waiters. We had a fabulous stay. Also a big thank you to Spiros who supplied us with water and fruit every day in the cabana. A big hotel chain that delivers on wonderful hospitality, food and service. The food is fabulous, fresh and lots of variety. The buffets never ran out of food and was constantly replenished with made to order omelettes for breakfast also. If you ask for a cup of coffee, they bring you a carafe. One minor area for improvement... felt the sauna and spa areas could be bigger for the size of the hotel. All else is of a very high standard. It was also nice to do the free yoga classes which were great..thankyou Cleopatra. There are lots of complimentary exercise classes to try almost every hour...6 days a week. We loved our stay and look forward to returning and or trying another Grecotel hotel if this one is anything to go by. They over delivered in a lot of respects and go out of their way to accommodate you and make you feel welcome. A wonderful experience all up.